Please read the following before making your booking.
Challenge 25: We operate a Challenge 25 policy, so please ensure all guests bring valid photo ID. Guests unable to produce acceptable ID may be refused alcohol.
Table hold: Your table will be held for 15 minutes after your booking time. After this, we may release the table and offer it to other guests.
Late arrivals: If you arrive late, the time lost may be taken off your total booking time.
We will always try to seat your party on as few tables as possible and as close together as we can. On busier occasions we may need to split larger parties across multiple tables, and seating together cannot always be guaranteed.
Groups of 8 or more are required to pre-order and/or dine from a set menu.
For sports bookings, seating is available on a first-come, first-served basis and cannot be guaranteed for all guests unless agreed in advance. We recommend arriving early. Please speak to our events team for details.
Our venue is also available for private hire, which means some spaces may be out of use to the public during your visit.
We reserve the right to refuse entry to, or eject, any guest who appears intoxicated, or is behaving or dressed inappropriately. In these circumstances, no refund or compensation will be given.
On rare occasions we may need to move or amend your booking, and we will work closely with you to find the best solution. If we need to cancel your booking, you will receive a full refund where applicable.
A deposit may be required to secure your booking. Once your minimum spend is met, your deposit is deducted from your final bill at the end of the event, or refunded to you afterwards.
If you cancel without giving the minimum notice set out below, your deposit will not be refunded. Where food has been pre-ordered, we will also seek to recover those costs.
On key occasion days we reserve the right to increase the notice required. This will be made clear during your booking journey.
By paying your deposit, you agree to this policy.
Exclusive room hire, weddings & private dining: 14 days (28 days in November & December)
Dining & restaurant bookings of 8 or more: 7 days (21 days in November & December)
Sports bookings of 8 or more: 72 hours
Restaurant or sports bookings of 8 or less: 48 hours
Submission Deadline: To ensure seamless preparation and service for your event, final menu selections and any dietary requirements must be submitted no later than two weeks prior to the scheduled event date.
Failure to Submit: If your pre-orders are not received by this deadline, we reserve the right to immediately cancel your event booking. In the event of a cancellation due to late or missing pre-orders, your deposit is strictly non-refundable and will be retained in full to cover lost preparation and scheduling costs.
Booking & Pre-Order Amendments: Any modifications to your event booking or pre-orders, including changes to guest counts, dietary needs, floor plans, or room setups, must be finalized at least one week prior to the event date. Requests for changes made within seven days of the event are subject to approval and cannot be guaranteed.
