Privacy Policy
1. Introduction
Welcome to The Greyhound Kew’s Privacy Policy. We are committed to protecting and respecting your privacy. This policy explains the types of personal data we collect, how it’s used, and your privacy rights.
2. Data Controller
The data controller responsible for your personal information is The Greyhound Kew, located at 82 Kew Green, Richmond, Greater London, TW9 3AP The Greyhound Kew.
3. Personal Data We Collect
We may collect and process:
- Contact information: name, email address, phone number (e.g., for booking tables via our Contact or Book a Table forms) The Greyhound Kew.
- Booking details: date, time, number of guests, preferences or messages you share.
- Communications: records of any correspondence (emails, messages).
- Website usage data: IP addresses, browser type, pages visited, duration of visits (collected via cookies and web analytics tools—see Section 9).
- Social media interactions: any data you provide through our Instagram, Facebook, or other pages—when you contact or interact with us via those channels Instagram Facebook.
4. How We Use Your Personal Data
We may use your data to:
- Facilitate table bookings, contact you, confirm or update your reservation.
- Respond to your inquiries (e.g., via contact forms or social media).
- Improve our website and services by analyzing usage patterns.
- Share updates, news, or promotions, if you have opted in to receive them (e.g., newsletter subscriptions, social media announcements).
- Comply with legal obligations, such as health and safety requirements.
5. Legal Bases for Processing
We process your personal data based on:
- Contractual necessity: to manage bookings and fulfill your reservations.
- Your consent: when you opt in for marketing communications.
- Legitimate interests: to improve our services and website experience.
- Legal compliance: where required by law.
6. Data Sharing
We will not share your personal data with third parties—except:
- With our trusted service providers (e.g., booking systems or marketing tools), strictly to deliver services.
- When required by law (e.g., public health inquiries or legal requests).
7. International Transfers
Your data is stored and processed within the UK. If data is transferred internationally, we will ensure appropriate safeguards are in place.
8. Data Security & Retention
- We implement standard security practices to protect your data from unauthorized access.
- Your personal data is kept only as long as necessary—for example:
- Booking data: retained for up to [e.g., 1 year] for operational and legal reasons.
- Marketing data: retained while you are subscribed or until you opt out.
- Usage data: anonymized or deleted after [e.g., 6–12 months].
9. Cookies & Analytics
Our website may use cookies or analytics tools to collect data like site visits and user interactions. You can manage cookies through your browser settings. A separate Cookie Policy may provide full details.
10. Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccuracies
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Receive a copy of your data (data portability)
- Withdraw consent for marketing at any time
To exercise your rights, contact us (see Section 12). We will respond within one month, as per legal requirements.
11. Complaints
If you have concerns about our handling of your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
12. Contact Us
For questions or to exercise your rights, please contact:
13. Policy Updates
We may update this policy occasionally. Any significant changes will be posted on our website with the updated date.
